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We're hiring!

Shared Services & Outsourcing Advisory

Assisting our clients in navigating the often complex and challenging journey towards shared services – the end-to-end outsourcing journey or optimising existing arrangements.

The Finance function is continually tasked to deliver additional benefits through cost reduction initiative and service improvement opportunities. As outsourcing and shared services grow to meet this task, so do their scale, complexity, and cost.

Late adopters of shared services are accelerating their strategy to implement, whilst clients who have a shared service environment are extending that model to leverage the investment and provide further services to the business.

Our market leading capabilities include:

  • Strategic assessments – define the strategy for outsourcing.
  • Opportunity / feasibility assessments.
  • Business case, justification, and scenarios development.
  • High level process design.
  • Service management frameworks (SLA and OLA).
  • Location, RFP and vendor selection.
  • Transition management.
  • Programme and project management.
  • Performance and diagnostic assessments.
  • Contract restructuring and termination.
  • Remediation
  • Repatriation
  • Strategic assessments – define the strategy for outsourcing
  • Business case, justification and scenarios development
  • Charge back models
  • Commercial negotiations and contract support
  • Contract evaluation, extensions, restructuring and termination support
  • Health-check and diagnostic assessments
  • High level and detailed process design
  • Location Strategy
  • Request for Proposal (RFP) and Vendor Selection
  • Opportunity / feasibility assessments
  • Performance and optimisation reviews
  • Programme and project management
  • Quality Assurance (QA) reviews
  • Retained organisation evaluation
  • Remediation and Repatriation
  • Service management frameworks (SLA, OLA, KPI & Governance)
  • Strategic assessments
  • Target Operating Model reviews
  • Transition management, including; training, knowledge transfer, migration, stabilisation


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